Support

Email [email protected]. A real person reads it.

Common questions

A feed will not play

Feeds are run by third parties and go offline regularly. The app checks stream health continuously and hides feeds that stop responding, but a feed can fail between checks. Try another feed nearby; if one is consistently broken, tell us and we will look at it.

Nearby says there is nothing around me

Coverage is thin in some regions, and feeds are placed at city or county level rather than at the transmitter, so a small radius can come up empty. Widen the radius, or use Browse to look through your state or county directly.

Why does it want my location?

Only to answer the question of what is near you. The app asks for coarse location, uses it for that search, and does not store it on our side. Everything else works without granting it. See the privacy policy.

Why does the Android app ask for the microphone?

Only for the on screen activity meter, which shows whether a channel is busy. Android requires the microphone permission for its system audio visualizer even when an app is reading nothing but its own playback. No audio is recorded, stored or transmitted. Decline it and everything else works; you get a plain status indicator instead.

Audio stops when I lock the phone

It should not. Background playback is supported. If it stops, check that Background App Refresh is enabled for Police Scanner Pro and that no battery saver is suspending it.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, and cancelled in their settings rather than in the app:

• iPhone: Settings, your name, Subscriptions
• Android: Play Store, profile, Payments and subscriptions

Cancelling stops the renewal; access continues until the period ends.

I paid but Premium is not active

Open Settings in the app and use Restore purchase. There are no accounts, so entitlement lives with your store account and the device. If it still does not appear, email us with the store receipt.

Can I record or rebroadcast a feed?

Not through this app, and generally not without the feed operator's permission. See the terms.

I run a feed and want it removed

See feed removal. No explanation needed.

Reporting a problem

It helps to include the feed name, your device and operating system version, and what you saw. For a playback problem, note whether other feeds worked at the same time. That single detail tells us whether the fault is the feed or the app.

Other contacts

• Privacy and data requests: [email protected]
• Feed removal: [email protected]
• Press: [email protected]